Casinia Privacy Policy
Last updated: April 8, 2026
At Casinia, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online gaming services.
Information We Collect
We collect personal information such as your full name, date of birth, residential address, email address, phone number, and government-issued identification for account verification and compliance with Australian anti-money laundering laws. Financial details including banking information and transaction records are gathered for payment processing. We also collect technical data like IP addresses, device information, and gaming activity such as betting history to enhance security and service quality.
How We Use Your Information
Your information is used to create and manage your account, process deposits and withdrawals, and verify your identity as required by law. We use it to personalise your gaming experience, prevent fraud, and comply with obligations under Australian gambling regulations and taxation requirements. Additionally, data helps us improve our services, send important updates, and analyse usage patterns while respecting your preferences.
Information Sharing
We share personal information only when required by Australian law, such as with AUSTRAC for anti-money laundering compliance, state gambling regulators, or taxation authorities. Service providers like payment processors may receive data under strict confidentiality agreements compliant with the Australian Privacy Principles. We do not sell your information to third parties.
Data Security
We implement robust security measures including encryption of sensitive data, secure servers, and access controls to protect your personal information from unauthorised access or breach. Regular security audits and staff training ensure compliance with industry standards and the Australian Privacy Principles. Retention periods align with legal requirements, such as 7 years for financial records, after which data is securely deleted.
Your Rights
Under the Privacy Act 1988, you have the right to access personal information we hold about you and request corrections if it is inaccurate or incomplete. You may request deletion where permissible and object to certain processing activities. To exercise these rights or lodge a complaint, contact us; we respond within 30 days and you can escalate to the Office of the Australian Information Commissioner.
Cookies and Tracking
We use cookies and similar technologies to enhance site functionality, analyse usage, and personalise content. These collect non-personal data like browsing patterns for security and performance. You can manage cookie preferences through your browser settings.
Contact Us
For privacy concerns or to exercise your rights, contact our Privacy Officer. We acknowledge complaints within 7 days and provide a response within 30 days.
[email protected]